Frequently Asked Questions
Placing an order?
- Orders can be placed by email or telephone or by visiting our showroom for that more personal service. Written orders can be emailed to us direct, sent in the post. For those who do not have a trading account with us, we take payment when goods are ordered by debit/credit card or payment by bacs. We are happy to provide trading accounts to recognized organizations and institutions such as (Education, NHS, local authorities, emergency services etc)
- We accept all major credit cards, MasterCard, Visa, Delta, Switch and Maestro. We will also accept cheque's made payable to "NUOE" and will process your office furniture order on receipt of cleared funds. We reserve the right to obtain validation of your credit or debit card details before accepting the order. Payment will be taken in full at the time of the order. A receipt for your office furniture transaction will be sent to you in the post at the address you have given us and you will be sent an automatic email receipt if purchasing online
Can I collect my order?
- If you prefer, you can collect your order from our Manchester office furniture showroom. (map and directions)
How to contact us?
- We can be contacted by either email using our online form, telephone on 0161 707 3066 or by visiting our large Manchester office furniture showroom. Our normal office opening hours are 9.00am to 5.00pm Monday to Friday
Do you have a catalogue?
- Yes, we have our own furniture catalogue and can provide a large variety of others if needed.
What about fabric samples?
- Yes samples can be viewed online or sent to your desired address.
How long does delivery take?
- Delivery of stocked Furniture is direct from our warehouse and is usually within 2 to 5 working days dependent on products chosen and to the door only unless installation has been arranged. You will be contacted before delivery to arrange a convenient time and date, if no one is at the address at the time of delivery all goods will be taken back to warehouse and you will be charge for re-delivery
What if my delivery contains missing parts or damaged goods?
- Occasionally you may receive products that have been damaged during shipping or contain a manufacturer's defect. If this has occurred then contact us immediately on 0161 707 3066 and we will arrange to replace the part as quickly as possible. Alternatively we can arrange for the whole product to be replaced if this is warranted
What if I have a complaint?
- We expect all of our customers to be delighted and satisfied by the office furniture products they purchase from us. In the unlikely event that a customer is not happy with the office furniture products or the experience of purchasing from us we expect them to contact us immediately and we will resolve the issue as speedily as possible
Do you offer an installation service?
- In addition to our delivery service, NUOE offer a professional office furniture installation service, which is carried out by factory trained fitters. Our team will deliver, assemble and install your office furniture products to any desired location. I.e. any floor or multiple locations. please call for more details